We are committed to keeping our clients and colleagues safe. We appreciate that with the spread of COVID-19, it’s a worrying time for everyone. However, as an essential service, we are still here for you and your animals.
With the help and cooperation of all our clients we hope to maintain all the clinical and professional services we can offer throughout this trying time.
If you are experiencing any symptoms, please stay at home to protect yourself and others. For self-isolation advice, visit NHS111 online at nhs.uk/coronavirus.
Thank you to everyone for their cooperation with these measures.
Small Animal Branches
At each of our small animal branches, we have implemented a number of measures to ensure we can continue to be available to look after your pets:
• Plexiglass screens have been installed at reception desks.
• We will only see pets by prior appointment, so please make an appointment by phoning first to avoid disappointment.
• Call reception to let them know you have arrived and make your way with your pet to the customer entrance at your appointment time.
• We will only allow one person per pet into the building to minimise numbers in our waiting rooms. We understand that young children, and certain clients requiring assistance, may need to be an exception to this rule.
• A receptionist will take you through to the reception area, where you can have a seat in the reception area while the vet examines your pet in the consult room.
• There are separate waiting areas for cats and dogs.
• After the examination, the vet will give you feedback on your pet’s condition.
• Reception will then dispense any necessary medications, book any future appointments and you can pay your bill, preferably by card to minimise cash handling.
• While in any of our practices, please respect social distancing and any requests by staff, also observe any signage and floor markings in practice.
• All customers must wear a face-covering, covering both the nose and mouth, when with staff and use the hand sanitisers upon entering the premises. If you have the appropriate exemption card issued by the Scottish government, we are permitted to let you in.
• Unfortunately, to protect you and our staff, anyone coming for an appointment without a face-covering cannot be seen, unless in an emergency.
Equine Hospital and Visits
We have taken advice from regulatory bodies and are, at present, able to continue a routine service for all equine patients.
In order for us to continue, we ask that all clients in attendance at the hospital or at visits wear a mask at all times and observe social distancing whenever possible. Clients will not be permitted within the main hospital building at any time.
If your horse or pony requires veterinary care and you or a member of your household are isolating for COVID-19 related reasons, please call reception to discuss this with our team.